SMS maintenance intake
Maintenance request software that lets people text issues in.
SharpKeeper turns text messages into organized work requests, routes them to the right team, and lets the reporter confirm the issue was actually fixed.
Make reporting easy
When people can text an issue as soon as they see it, your team gets faster visibility and fewer missed requests.
Track and verify the work
Once the text comes in, the request becomes tracked work. At completion, the reporter can confirm the fix or reopen the same request.
Use more than SMS
SharpKeeper also supports email, QR, and website intake, so your process can fit different buildings and teams.
Questions about text-message request intake
These are common questions from facilities teams that want simpler submission.
Why SMS instead of only a portal?
Because requester behavior matters. If submission feels hard, requests are delayed or never sent. Texting lowers that friction.
Can the team still route and report?
Yes. SMS, email, QR, and website intake feed into the same organized SharpKeeper workflow used for assignment, status updates, analytics, and reporting.
What if the issue is not fixed?
The reporter can reply that it still needs work. SharpKeeper reopens the same request so the team keeps the original context, assignment, and history.
Want to offer text-message maintenance intake?
We can show how SharpKeeper would capture text requests, route them to the right people, and keep work visible from intake through completion.